Frequently asked questions (FAQ)

Sync & events

How fast does Kalender Sync sync? Google/Microsoft almost instantly, Apple/KSuite/iCal every 5 minutes — plus a safety net every few hours. → How fast is sync?

Are my original events modified? No, never. Kalender Sync only creates its own blockers in the target calendar and manages exclusively those.

Do others see my event details? Only what you allow: “Busy only” (default), “Title + time” or “Full details”. Attendee data never. → Visibility levels

Why is an event from next year missing? The synced range is −3 to +6 months; it appears automatically once it moves into the window. → Sync window

Why doesn’t my (all-day) vacation block anything? All-day events are treated as free by default — switchable. → All-day events

Accounts & providers

Which calendars are supported? Google, Microsoft/Outlook, Apple iCloud, Infomaniak KSuite and iCal feeds (as a source). → Connect calendars

My company blocks the connection — now what? Three ways out: iCal feed right away, IT approval in 2 minutes, or CalDAV. → Organisation blocks

Apple asks for a password — my regular one doesn’t work? Correct: it needs an app-specific password (created in 2 minutes). → Apple iCloud

Can I change the visibility of an existing sync? Currently: end + recreate (under a minute). Editing is planned. → Known limitations

Account & payment

What happens after the trial? Automatically Free; surplus syncs are paused, not deleted — after an upgrade everything continues. → Trial

How do I cancel? Self-service under Settings → Billing — effective at period end, revocable before. → Cancellation

How do I delete my account including all data? Self-service under Settings → Data — immediate and final, incl. blocker cleanup. → Delete account

Privacy

Where is my data stored? In Germany (Hetzner) — and event contents not at all. → Security & privacy

Is there a DPA? Yes, under Art. 28 GDPR — on request. → DPA & sub-processors

Your question isn’t here? Use the search above — or ask us directly.