Sign-in problems

Sign-in runs through your email address — via 6-digit code, password or Google/Microsoft (all methods explained). Here are the most common snags.

”The code email doesn’t arrive”

• Check the spam/junk folder — especially the first time, the email likes to land there.
• 1–2 minutes of patience: some company mailboxes (security gateways, quarantine) deliver with a delay.
• Typo in the email address? Just request a new one.
• Persistently nothing arriving: test with a personal address — if it works there, your company mail server is the issue (ask IT or contact support).

”Code invalid” or “code expired”

• Codes are valid for 15 minutes — after that, simply request a new one.
• Received several emails? Only the code from the most recent counts.
• After 5 wrong attempts the code is invalidated (“Too many attempts”) — again: request a new code, and wait briefly if requesting itself is throttled.

”Forgot password”

Choose “Forgot password?” on the login page — you reset it via email code. Or simply sign in “with a code” right away, no password needed.

”Sign in with Google/Microsoft doesn’t work”

• Same email address as at registration? Only then do the sign-in methods lead to the same account.
• Error inside the provider sign-in (org policy)? Use the email-code login instead — that always works.

”I can’t access my mailbox anymore”

Without access to your email address we can’t verify you automatically — contact support and we’ll find a way together.