"Please reconnect" — connection expired

If a calendar account in the dashboard shows “Please reconnect” (you’ll also get an email), access to the provider has expired or was revoked. Sync pauses until then — nothing is lost.

How to reconnect

1. Click “Reconnect” on the affected account in the dashboard.
2. Complete the provider sign-in (or, for Apple/KSuite, re-enter the app password — possibly create a new one first).
3. Done — sync automatically catches up on everything that changed in the meantime.

Why does this happen?

• You changed your password at the provider or revoked access manually.
• A security policy of your organisation reset the access grants.
• The app password (Apple/KSuite) was deleted or expired.

Still not working?

• Error message inside the provider sign-in (“Need admin approval” or similar) → My organisation blocks the connection
• Other connection errors → Connection fails