# Contact support

The docs didn't get you there? Then get in touch — we're a small team, which means your message is read directly by the founder.

## Ways to reach us

- **Email**: [support@kalender-sync.de](mailto:support@kalender-sync.de)
- **Contact form**: [kalender-sync.de/en/contact](https://kalender-sync.de/en/contact/)
- **In the app**: the **Feedback** button in the sidebar — ideal for bugs and feature requests; the message lands directly with us.

## These details speed up the fix

The more concrete, the faster we can help:

- The **email address of your account**
- Which **sync** is affected (source → target, providers)
- An **example event**: title + time, what you expected and what you observed
- **Since when** the problem exists; a screenshot of the error message is welcome

:::caution
Please **never send passwords or app passwords** — we never ask for them and don't need them.
:::

## Quick self-checks first

The two fastest self-helps:

- [Sync not working — checklist](https://docs.kalender-sync.de/en/troubleshooting/sync-not-working/)
- [Known limitations](https://docs.kalender-sync.de/en/troubleshooting/known-limitations/) — maybe it's already documented (and planned)